- Luc Maen reviewed 11 months ago
We had a very bad experience with the carrental of Vismart and would like to warn people about the malpractices of this firm.
We hired a Nissan Xtrail in Nairobi, and payed 450 USD as damage deposit. We drove about 800 kms in 8 days (Meru, Samburu, Aberdare). At the end of the lease, Vincent from Vismart picked up the car in Nyeri. Despite the agreement at the start of the lease, he did not have the money to refund the deposit and also did not want do this with Mpsa. He promised to make the refund the next day.
Unfortunately on his return he had a serious mechanical breakdown (blown gasket). Afterwards it looks like that the water and temperature dials were not working properly.
He nevertheless blamed the breakdown on us and refused to refund the $ 450 deposit. After much discussion, he promised to pay back $ 350. Despite much insistence, this has still not happened.
Vismart is an unreliable and deceptive company that keeps you on the line and comes up with excuses and lies.
Please be advised of this company’s malpractice and look for another car rental company.
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